Job Position: Bitcoin | Customer Service Specialists | TaskUs Cubao
Job Description: Imus, Cavite – Our mission is to create an open financial system for the world. It helps our customers take part in this system. The support team connects with our customers personally to resolve their issues. They are adept at identifying and communicating customer themes in clear and concise language. Our analysts ensure that customer feedback drives the product. They are great at identifying gaps in documentation and communication and proactively fill them. Our team members enjoy solving problems and shaping the way we provide support. Responsibilities Manage, prioritize, and respond to customer phone calls Identify common trends within support emails to preempt issues and bugs Monitor transactions occurring on the platform, identify fraudulent activity, and correct transfers when needed Collaborate with the Product Engineering team to identify which issues and bugs require immediate attention Exercise sound judgement when corresponding with customers Utilize phone systems to communicate with customers Requirements Great with people — customer service/technical support experience a must Ability to empathize with and educate customers about digital currencies Self-motivated — ability to work independently and remotely Excellent organizational and written communication skills Experience with supporting financial services or digital currency An advocacy for digital currency and a passion for building the digital currency community You crave the opportunity to master a subject and teach what you know Strong attention to detail Experience dealing with time pressured situations and high value accounts Problem solver — you don’t mind the occasional “rabbit hole” A sense of humor and a strong personality A sixth sense for avoiding social engineering attempts Qualifications: At least 2 years in college Experience in writing is a plus (from email/chat campaigns or from writing blogs or content writing) Very tech savvy, including solid comfort with …see more details
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